Last updated: 7 August 2026
DWNE Ltd respects your privacy. This notice explains how we collect, use and protect personal information when you use dwne.co.uk, contact us or enquire about our services.
Who we are
DWNE Ltd is the controller responsible for your personal information. Our address is 11 Swallow Drive, Holystone Park, NE27 0PJ. You can contact us at info@dwne.co.uk or on 07824 447618.
Information we collect
- Information you provide through our contact form, email or telephone, such as your name, email address, telephone number, company and project details.
- Business correspondence, quotations and records connected with an enquiry or project.
- Technical information such as IP address, browser type, device information and website usage data, where permitted through your cookie choices.
- Basic server and security logs used to keep the website reliable and secure.
How and why we use your information
We use personal information to respond to enquiries, prepare quotations, plan and deliver services, manage customer relationships, keep appropriate business records, protect our website and meet legal obligations. Our lawful bases are taking steps at your request before entering a contract, performing a contract, complying with legal obligations and our legitimate interests in operating and protecting our business. We use consent where required for optional analytics cookies.
Contact forms and email
When you contact us, the details you submit are sent to DWNE Ltd and used to deal with your enquiry. Please do not include sensitive personal information unless it is necessary and we have asked you to provide it.
Cookies and Google Analytics
We use necessary cookies for website operation and security. With your permission, we use Google Analytics to understand visits, popular pages and how visitors use the website. Analytics cookies are not placed until you consent. Google may process device, usage and approximate location information on our behalf. You can reject optional cookies or change your choice at any time using the cookie settings control on the website. For more information, see how Google uses information from sites that use its services.
Who we share information with
We may use trusted providers for website hosting, email, contact forms, analytics and professional support. We only share information where necessary for the purposes described above, where required by law or with your permission. We do not sell personal information.
International transfers
Some technology providers may process information outside the United Kingdom. Where this happens, we rely on recognised safeguards required by UK data protection law, such as adequacy regulations or approved contractual protections.
How long we keep information
We keep enquiry information only as long as reasonably necessary to respond and manage the relationship. Project, contractual and financial records may normally be retained for up to six years after the relevant relationship ends, unless a longer period is required by law or needed for a legal claim. Security logs and analytics information are retained only for appropriate operational periods.
Your rights
Depending on the circumstances, you may have rights to access, correct or erase your information, restrict or object to its use, receive a portable copy and withdraw consent. To exercise a right, contact info@dwne.co.uk. We may need to confirm your identity before responding.
Complaints
Please contact us first if you have a concern. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint.
Changes to this notice
We may update this notice when our services, technology or legal obligations change. The latest version will always be published on this page.